PBX Hosting offers an advanced contact centre phone system that provides maximum employee productivity and allows for an excellent customer experience. Manage customer accounts, close sales and assist your support team with our 3CX contact centre solution. Cutting edge features include CRM integration, Wallboards, Call Reporting, Call Statistics, Smart Queues and much more. Employees are able to track the customer journey in real time and provide an experience that is efficient and effective.
Our contact centre phone system provides full extension mobility. This allows employees to work efficiently and interact with customers whether they are at their desk, at home or on the road. Take calls through a variety of softphone options available as a Smartphone client, Window/Mac application or WebRTC. Transform your queues with fail over options. If a customer waits over your specified maximum time, you can transfer them to another queue, extension, voicemail or external call answering service.
Contact centre management provides supervisors with the information they require at their fingertips:
Ensure that your customers are receiving excellent service and that your agents achieve their targets. Our contact centre phone systems allow for different strategies that will ensure that no customer leaves your call centre unsatisfied. Utilise powerful tools that allows you to review agent performance and provide coaching and management assistance when required.
Call recording is an essential part to any successful call centre. PBX Hosting believes that this process doesn’t need to be complicated nor expensive. We are able to offer you an affordable call recording solution that is highly customisable and requires no maintenance. We use market leading software architecture which is utilised by millions of users in over 150 countries worldwide.
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